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How do I return an item?
We back every product with a 30 Day Money Back Guarantee. (Excludes Instant Cell Phone Pin Orders)
Customers notify us within 30 days of purchase date with any problems via email to [email protected]. Please make sure the purchased item & features are compatible with your equipment, wireless carrier & plans, refunds will not be issued for these oversights. If
you have a problem with your item, you should contact us as soon as
possible. All items being returned must be issued an RMA via email
before they are returned for refund or exchange. Items returned due to
invalid
shipping address, package refusal, unopened non-defective, or mistaken
orders are subject to a
15% restocking fee before refund can be issued. Items must be returned
in the same condition as shipped. Serial Numbers, ESN's, and License
#'s are recorded prior to
shipping, returned product numbers must match for refund or exchange. Buyer is responsible for return shipping costs. All Pre-Paid Wireless Card (PIN) order are non-refundable. It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! Contact Us: [email protected] Customer Service # (440) 316-4754 |